Help Center & Support

phcast FAQ

Everything you need to know about playing at phcast — from creating your account and making deposits to understanding bonuses, game rules, and responsible gaming tools. If you cannot find your answer here, our support team is always ready to help.

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Account & Registration

Creating a phcast account is quick and straightforward. Visit the phcast registration page and fill in your full name, email address, mobile number, and date of birth. You must be 21 years old or above to register — this is a strict requirement under Philippine gaming regulations. After submitting your details, check your email for a verification link. Once verified, you can log in and start exploring the phcast platform. To unlock full deposit and withdrawal features, you will also need to complete our KYC (Know Your Customer) verification process.

The minimum age to register and play at phcast is 21 years old. This is in line with Philippine law governing casino-style gambling. phcast enforces this requirement strictly — all accounts are subject to age verification during the KYC process. Any account found to belong to a person under 21 will be immediately closed and all funds returned. If you are unsure whether you meet the age requirement, please do not register.

phcast requires the following documents to complete KYC verification:
  • Government-issued photo ID — Philippine passport, SSS ID, UMID, PhilHealth ID, driver's license, or PRC ID
  • Proof of address — a utility bill, bank statement, or government document showing your name and address, dated within the last three months
  • Selfie with ID — a clear photo of you holding your ID next to your face
Documents must be clear, unedited, and fully legible. KYC verification is typically completed within 24 hours of submission.

On the phcast Login page, click the "Forgot Password?" link below the login form. Enter your registered email address and phcast will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email, check your spam or junk folder. If you still cannot access your account, contact phcast support via live chat for assistance.

No. phcast strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact phcast support immediately to resolve the issue.
Deposits & Payments

phcast accepts the following payment methods for Filipino players:
  • E-wallets: GCash, Maya (PayMaya)
  • Bank transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
  • Debit card
All transactions are processed in Philippine Peso (₱). phcast does not accept cryptocurrency or credit card deposits in compliance with Philippine payment regulations.

The minimum deposit at phcast varies by payment method. GCash and Maya deposits start from as low as ₱100. Bank transfers typically have a minimum of ₱500. Deposits are credited to your phcast account instantly for e-wallets and within 1 business day for bank transfers.

phcast does not charge any fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees. We recommend checking with GCash, Maya, or your bank directly if you notice any deductions on your end. phcast credits the full deposited amount to your account balance.
Withdrawals & Cashouts

Withdrawal processing times at phcast depend on your chosen method:
  • GCash / Maya: 1–3 hours after approval
  • Bank transfer: 1–3 business days
  • Debit card: 2–5 business days
All withdrawals require a completed KYC verification. Withdrawals requested on weekends or Philippine public holidays may take slightly longer to process.

The minimum withdrawal at phcast is ₱500 for all payment methods. There is no maximum withdrawal limit for verified accounts, though large withdrawals may be subject to additional verification checks as part of our security and anti-money-laundering procedures.

Common reasons for a declined withdrawal at phcast include:
  • KYC verification not yet completed
  • Active bonus wagering requirements not yet met
  • Withdrawal amount below the minimum threshold
  • Account security flag requiring additional verification
  • Mismatch between account name and payment method name
If your withdrawal was declined and none of the above apply, contact phcast support via live chat with your transaction reference number for a full review.
Bonuses & Promotions

phcast offers a welcome bonus for new Filipino players upon their first deposit. The bonus amount and terms are displayed on the phcast Casino page and may vary based on current promotions. To claim the welcome bonus, register your phcast account, complete KYC verification, and make your first qualifying deposit. Bonus funds are subject to wagering requirements before they can be withdrawn.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before it can be converted to withdrawable cash. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place a total of ₱20,000 in bets before the bonus becomes withdrawable. Different games may contribute different percentages toward wagering requirements — slots typically contribute 100%, while table games may contribute less. Always check the specific bonus terms on phcast before claiming.

No. Bonus funds cannot be withdrawn until all associated wagering requirements have been met. If you request a withdrawal before completing the wagering requirements, the bonus and any winnings derived from it will be forfeited. Your original deposit amount (minus any losses) may still be withdrawable depending on the specific bonus terms. We recommend reading the full bonus terms on phcast before opting in.
Games & Platform

phcast offers a wide range of online casino games for Filipino players, including:
  • Slots — hundreds of video slots with various themes and jackpots
  • Live Casino — live dealer baccarat, roulette, blackjack, and more
  • Bingo — online bingo rooms with real-time gameplay
  • Table Games — classic casino table games
  • Specialty Games — including Dragon Gate, Butterfly Blossom, and other exclusive phcast titles
New games are added regularly. Check the phcast Casino page for the latest additions.

Yes. phcast is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The phcast mobile experience is designed to be smooth and responsive, whether you are playing from Manila, Cebu, Davao, or anywhere else in the Philippines with a stable internet connection.
Security & Privacy

Yes. phcast uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and never shared with unauthorized third parties. phcast also employs two-factor authentication (2FA) for account logins, and our fraud detection systems monitor all transactions 24/7 to protect your account from unauthorized access.

phcast collects and processes your personal data in accordance with our Privacy Policy and applicable Philippine data protection laws. We collect only the information necessary to operate your account, verify your identity, and comply with regulatory requirements. You have the right to access, correct, or request deletion of your personal data at any time. For full details, please review our Privacy Policy.
Responsible Gaming
Gambling is addictive. Know when to stop. phcast is committed to providing a safe and responsible gaming environment for all Filipino players. If gambling is affecting your life, please use the tools below or seek professional help.

Log in to your phcast account and go to Account Settings → Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits. Limit reductions take effect immediately. Increases require a 24-hour cooling-off period to protect you from impulsive decisions. We strongly encourage all phcast players to set limits before they start playing.

Go to Account Settings → Responsible Gaming → Self-Exclusion. You can choose a self-exclusion period of 1 month, 3 months, 6 months, or permanent. Self-exclusion is processed immediately and cannot be reversed before the chosen period ends. During self-exclusion, phcast will also stop all marketing communications to your registered contact details. For more information, visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, the following resources are available in the Philippines:
  • phcast Support Team — available 24/7 via live chat; contact us at [email protected]
  • PAGCOR Player Protection — the Philippine Amusement and Gaming Corporation provides responsible gaming guidance for Filipino players
  • National Center for Mental Health (NCMH) — provides mental health and behavioral addiction counseling across the Philippines
Remember: Gambling is addictive. Know when to stop.
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Gambling is addictive. Know when to stop. phcast is strictly for players aged 21 and above.

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Why Filipino Players Choose phcast

Everything you need for a great online casino experience — built for the Philippines.

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Built for Filipino Players

phcast is designed specifically for the Philippine market — local payment methods like GCash and Maya, PHP currency, and content tailored for players from Manila to Mindanao.

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Fast GCash Withdrawals

Get your winnings fast. phcast processes GCash and Maya withdrawals within 1–3 hours so you are never waiting long to enjoy your cashouts.

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Hundreds of Games

From live dealer baccarat and classic slots to exclusive phcast titles like Dragon Gate and Butterfly Blossom — there is always something new to play.

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Secure & Encrypted

SSL encryption, two-factor authentication, and 24/7 fraud monitoring keep your phcast account and funds protected at all times.

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Regular Promotions

New players and loyal phcast members alike enjoy regular bonuses, reload offers, and exclusive promotions. Check the phcast Casino page for the latest deals.

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Responsible Gaming Tools

Deposit limits, loss limits, session timers, and self-exclusion — phcast gives you full control over your gambling activity to keep it safe and enjoyable.

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Join thousands of Filipino players already enjoying phcast — fast payouts, great games, and a platform you can trust. 21+ only.

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By using phcast you confirm you are 21 years of age or older and agree to our Terms & Conditions and Privacy Policy. Gambling is addictive. Know when to stop.